Returns and Refunds
What is your returns policy?
At Moralee Wines, every order is carefully checked, packed and prepared before dispatch.
Our wines are stored and handled with care prior to shipment. As wine is a sensitive product and its condition can be affected by storage, handling and temperature once it has left us, we are unable to accept returns of wine after an order has been dispatched.
This means that we do not accept returns or offer refunds on wine once it has been shipped, unless the goods are faulty, damaged in transit, or incorrect.
Where a refund is approved, it will be made to the original payment method within 14 days.
Cancelling or amending an order
If you need to cancel or amend an order, please contact us as soon as possible at:
We will always do our best to help. Orders cancelled before dispatch will be refunded in full.
Once an order has been dispatched, we are unable to cancel or amend it, except where the goods are faulty, damaged or incorrect.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at:
Please include:
your name
your order number
details of the issue
photographs of the item and packaging, where possible
Once we have reviewed the issue, we will offer an appropriate remedy. This may include a replacement, refund or credit, depending on the circumstances and stock availability.
Refunds
Refunds may be offered where:
an order is cancelled before dispatch
goods are damaged in transit
goods are faulty
incorrect goods have been supplied
Approved refunds will be issued to the original payment method within 14 days.
Nothing in this policy affects your statutory rights. Where goods are faulty, not as described, or otherwise do not meet the standards required by law, customers retain all rights available under applicable consumer protection legislation.